Privacy Policy

Plain summary. We collect the details you type into our enquiry form so a Double H advisor can find you apartment options. To do that, we share those details with apartment properties and their management companies. We do not sell your data, and we use no advertising or analytics cookies. We do use Google reCAPTCHA on the enquiry form to keep out spam, which sets its own cookies.

1. Who we are

The Double H (“we”, “us”) provides apartment placement support for renters in South Florida. You can reach us at ops@thedoubleh.us or +1 (786) 849-6871.

2. What we collect

When you submit the enquiry form we collect only what that form asks for:

• your name, phone number and email address;
• your preferred area, bedroom count, budget, maximum all-in budget and move-in date;
• whether you have pets, whether you are already working with a realtor, and how soon you are ready to tour or apply;
• which consent boxes you ticked, the exact wording you were shown, and the time you submitted.

Our server also records your IP address, browser user-agent, the page you submitted from, the referring page, any campaign tags in the link you followed, and how long the form took to complete (a spam signal). We keep these as evidence of when and how consent was given, and to understand which pages bring in enquiries.

We do not ask for, and the form does not collect, your social security number, date of birth, bank details, or government ID. Never send those to us by email. A property will collect what it needs directly from you during its own application process.

3. Why we use it, and on what basis

• To find you apartment options and contact you about them. You ask us to do this when you submit the form and tick the contact box.
• To share your enquiry with properties so they can confirm availability, pricing and terms. This is the core of the service and the reason the form exists.
• To send market updates, only if you ticked the optional box. You can stop these at any time.
• To keep records of consent and of enquiries we have handled, which we need in order to operate lawfully and resolve disputes.

4. Who we share it with

• Apartment properties, owners, management companies and brokerage partners in the areas you asked about. They become responsible for your data once they receive it, under their own privacy policies.
• DigitalOcean, which hosts the database your enquiry is stored in (United States).
• Vercel, which hosts this website and runs the code that receives the form.
• Resend, which delivers the notification email to our team.
• Google, which provides the reCAPTCHA spam check on the enquiry form. See section 5.

We do not sell your personal information, and we do not share it for cross-context behavioural advertising.

5. Cookies and tracking

We set no cookies of our own, and we run no analytics or advertising trackers. Two third parties are involved in loading this site:

• Webflow’s content delivery network serves the jQuery library the site uses. That request reveals your IP address to the CDN.
• Google reCAPTCHA v3 runs on the enquiry form to tell people apart from automated spam. It loads a script from Google, sets its own cookies, and sends Google information about your visit and how you interact with the page in order to produce a score. Google acts as an independent controller for that data under its own Privacy Policy and Terms. reCAPTCHA loads only on the Contact Us page, not while you browse the rest of the site.

We use reCAPTCHA because the enquiry form is a public endpoint that writes to our database and sends us email; without it, automated submissions make the service unusable. If we add analytics later, this page will be updated before we do.

6. How long we keep it

We keep enquiries for as long as needed to help you and to meet our record-keeping obligations, and in any event no longer than three years after your last contact with us, unless you ask us to delete it sooner. Consent records may be kept for the period during which a claim could be brought.

7. Your choices

• Stop calls and texts: reply STOP to any text, or tell the advisor.
• Stop marketing emails: use the unsubscribe link, or email us.
• Access, correct or delete your data: email ops@thedoubleh.us and we will respond within 30 days.

Florida residents, and residents of states with comprehensive privacy laws, may have additional rights including the right to know what we hold, to have it corrected or deleted, and not to be discriminated against for exercising those rights. Use the same email address and we will handle your request.

8. Security

Enquiries travel over an encrypted connection and are stored in a managed database that is not publicly browsable. No system is perfectly secure, and we cannot guarantee absolute security.

9. Children

This service is meant for people aged 18 or over. We do not knowingly collect information from children. If you believe a child has submitted the form, email us and we will delete it.

10. Changes

If we change this policy we will update the effective date above. Material changes to how we use your information will be notified to you where we have a way to reach you.